Engagement
Standard Corevo Module
Helpdesk
Every customer issue. Tracked, resolved, closed.
SLA
Tracked resolution
Auto
Ticket assignment
Portal
Customer self-service
Core capabilities
Ticket Management
Capture, assign, and track support tickets with priority, type, and SLA.
SLA Management
Define SLA policies by ticket type. Automatic escalation on breach.
Customer Portal
Customers log in to submit tickets, check status, and communicate with support.
Primary Users
Deep Dive
Corevo Helpdesk gives your support team a structured system for capturing, assigning, and resolving customer issues with SLA tracking to ensure nothing falls through the cracks.
Customers can submit tickets via email, a web portal, or direct entry by support staff. Each ticket is assigned to a team, prioritised by SLA tier, and tracked to closure.
Integration with CRM and Sales means your support team can see the customer's full order history and communication log without switching tabs.
Ownership Scope
Company-wide, Unlimited Users
Deployment Speed
Pre-configured for SME
Data Integrity
Fully Auditable Trails
Core Capabilities
Why implement Helpdesk?
Ticket Management
Capture, assign, and track support tickets with priority, type, and SLA.
SLA Management
Define SLA policies by ticket type. Automatic escalation on breach.
Customer Portal
Customers log in to submit tickets, check status, and communicate with support.
Canned Responses
Save common responses as templates. Respond to common queries in seconds.
Support Analytics
Resolution time, CSAT, SLA compliance, and team performance reports.
Team Routing
Auto-assign tickets to the right team based on product, type, or customer.
See Helpdesk working in your context
Book a module-specific walkthrough. We'll focus on your actual workflows.